Street of national revolution, 127, Pljevlja

We’re open Monday – Friday,
9 a.m. – 7:30 p.m. CET

Frequently Asked Questions

Please read our FAQ before sending us a message.

Which payment methods are accepted in the Online Shop?

We accept major payment methods including Visa and Master credit & debit cards, Discover, American Express, Diners, JCB.

How long will delivery take?

It depends on your shipping adress location. All orders are sent from Montenegro by Montenegrin post. Expected shipping time is from 7 – 35 days.

How secure is shopping in the Online Shop? Is my data protected?

Worry less about security with more than 300 fraud rules applied to every transaction, making it the highest level of protection in the industry. Our payment processor is PCI LEVEL 1 certified, highest security certification level in ecommerce.

What exactly happens after ordering?

Our team member gets notified about your order. After that he/she does the packing and goes to the Montenegrin post to send order. When an order is sent, team member updates order status and customer get notified by email.
All additional updates for customers are by an email.

Can I track my order?
After your order is successfully processed and shipped, in the order details page you can view your tracking information. Unregistered customers can track their order status at “Track your order” page, while registered customers can track their orders via “Shipment tracking” at “My account” page.

We do not provide this exclusive service on orders smaller than €10.

Send us an email